PRIVACY POLICY

This privacy policy sets out how Holiday Cottages Hebden Bridge uses and protects any information that you give us when you use this website.

Holiday Cottages Hebden Bridge is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and with the delivery of our service to you.

 

Who we are
For the purpose of the GDPR and Data Protection Act 2018, Mrs. Emma Lindsay is the “data controller” and any enquiry regarding the collection, processing, storage or amendment of your information should be addressed to Mrs Emma Lindsay, who can be contacted at info@hchb.co.uk. Our Address is, Stephenson House, Burlees Lane, Hebden Bridge, West Yorkshire HX7 8PS.

We are a data controller of the information we hold about you as our guests, or if you are a visitor to our website. We are required under data protection legislation to notify you of the information contained in this privacy notice.

 

Holiday Cottages Hebden Bridge is registered with the Information Commissioners Office.

 

What information do we hold?
When bookings via the enquiry form on our website, via email or over the phone are made, the personal details we hold for you are, your name, postal address, email address, landline and/or mobile number, number of adults/children in the party/bank details.

We take your personal information, for three purposes. Firstly, to process your enquiry or booking, secondly to provide you with relevant information and thirdly to ask for feedback and to return your Good House Keeping Bond.

This information enables us to respond to your queries and provide excellent customer service with your specific choices made to make your stay with us perfect.  This information is not used other than by Holiday Cottages Hebden Bridge to ensure we offer you the best service possible.

Payments to Holiday Cottages Hebden Bridge, are made via BACS transfer or personal cheque.  We do not take any card data via our website, over email or phone.

We do ask for you for your bank details at the end of your stay, this enables us to return your Good House Keeping Bond.

If you are a visitor to our website, the cookies on our website automatically retain information about your visit. This is necessary in the legitimate interests of our business to monitor visitors to our website but also necessary in your legitimate interests to help assist you in using our website.

How long we will keep your information
Information you provide us with, will be retained indefinitely for our future reference purposes. However, we will destroy and delete any information relating to any bank details once payment of the Good House Keeping Bond has been processed.

Information we take when you visit our website by the use of Cookies is retained indefinitely.

Email addresses are retained indefinitely. However, if you wish us to delete your email address from our systems then we will do so upon request.

Where we hold your information
We will only use the information you have given or that we have taken from you for the purpose it was obtained. Your information is retained electronically on our computer systems and in our computer files as well as in paper files at our premises.

We will not disclose your information to anyone else nor transfer your data outside the European Union unless:-
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Security
We have external CCTV, which is used to monitor security at our premises including the gardens, garage and drive where cars park.

It is in our legitimate interest to use CCTV images (no audio) for the security of ourselves, our guests and vehicles parked on our premises. This footage is held only for as long as its purpose requires in accordance with GDPR regulations and all footage is stored securely before being deleted. Data subjects may request access to footage of themselves.

GDPR Data Protection 2018
No mailings will be made to any email addresses unless you asked us not to contact you by 25th May 2018.

To keep up to date with offers, news and late availability, we ask that you choose to follow us on social media via Facebook, Twitter and Instagram.

From May 2018, when enquiries are made via our website, you are asked to confirm via a tick box, that you authorise us to contact you directly with the details that you have provided.
Cookies and Google Analytics
What Are Cookies?
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Have Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

More Information
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information then you can contact us through one of our preferred contact methods.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Social Media
We may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.

If we provide a social media service for you then you are advised to read the Privacy Policy of that services. The social media businesses that we interact with include Facebook, Instagram and Twitter.

Your rights
You are entitled to receive confirmation from us that we are processing your data, what that data is, and also to obtain copies of the data.

You are also entitled to ensure that your data is correct and ask for it to be rectified if it is not.

In addition, you have the right to object to our processing your data and ask that it be deleted. However, whether we agree to the deletion will depend upon the circumstances and whether we consider it necessary to retain the data for the original purpose for which it was obtained in line with the lawful basis we have given for processing the data.

You also have the right to ask that we transfer data to a third party.

If you would like to exercise any of these rights then please email info@hchb.co.uk

Complaint
If you have any cause for complaint, or do not believe that we are processing your data in line with our obligations and this privacy notice, then you may contact the Information Commissioner’s Office whose details can be found at www.ico.org.uk and / or seek legal advice.

 

Other privacy notices
We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.

We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.

This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.

All changes will be effective immediately.

By continuing as a customer with us you are bound to the revised Privacy Policy.

This Privacy Policy was last revised in May 2018.

 

Thank you

Holiday Cottages Hebden Bridge